why do you think customer review is leading indicator? it happens after a user is done with the product ruse right.
Lets say, there are issues in refunds which are not going through on time and hence there are reviews on playstore, now in this case wouldn't a metric like avg time to refund be a better identifier, or maybe a service SLA that is causing delay in refund.
Thank you for allowing me to write this guest post Pawel.
If any readers have questions -- ask away! I'm happy to jump in and answer.
Thank you, Ben. I loved those fundamental principles.
Too often, people jump into collecting and analyzing data without considering WHAT and, even more importantly, WHY they should focus on.
Stellar job!
My favorite so far. A great piece with Ben
Thanks CJ - glad you found this valuable.
Thanks. Your opinion means a ton to me.
This is one of the best articles I’ve read on product metrics. Thank you so much for the practical and insightful one!
Glad you enjoyed it!
Great post!
Glad you found the post helpful Mike!
I loved it too. Thanks, Mike!
I have a question about leading indicators.
why do you think customer review is leading indicator? it happens after a user is done with the product ruse right.
Lets say, there are issues in refunds which are not going through on time and hence there are reviews on playstore, now in this case wouldn't a metric like avg time to refund be a better identifier, or maybe a service SLA that is causing delay in refund.
wdyt? as a PM would measure all of these anyway.